The Financial Conduct Authority (FCA) is the national independent regulator of financial services. The FCA legally require us to provide you with an ‘Initial Disclosure Document’. This document has a number of purposes, one of which is to ensure you are provided with essential information about us as a company, what we charge for our services, the products and services we offer and how we are regulated. It will also provide information on what you should do if you have a complaint and any details regarding the 'Financial Services Compensation Scheme'.
Autograph Contracts is a trading style of Autograph Contracts Limited and is both authorised and regulated by the Financial Conduct Authority (FCA). We provide broker services to customers and work with our finance partners, in order to find a suitable vehicle lease agreement for our customers.
As an FCA regulated credit broker we are able to introduce you to a range of lenders who can help you finance your vehicle and provide any other products/services that you may require, including servicing and vehicle maintenance.
We work with some of the UK’s most prominent and trusted finance providers, in order to help secure you the best and most appropriate agreement. Our finance providers will use third party credit reference agencies to make a credit decision. To carry on with the proposal is your acknowledgement and acceptance that you are happy with this process.
We will provide you with either comparable details of any firms most appropriate to your lending or purchasing needs or any other general information relating to finance products. In order to do this, we may seek personal information about your circumstances and objectives as might be relevant in order to enable us to identify your exact needs and establish a line of credit. It is always important that you provide us with accurate and relevant information so that we can try and find a product or agreement that is most suitable to you.
As an FCA licensed organisation, we rely purely on commission and documentation fees. The commission we receive is pre-set or variable depending on the funder used. This will impact the amount payable by the customer. Personal customers can request information regarding the commission amount at any time.
We will charge a documentation fee up to the value of £300.00 + VAT (Non-Regulated Customers) and £360.00 Inc Vat (Regulated Customers) for our Brokering Services.
In the event of a cancelled order, we will charge a cancellation fee as set out in our Terms and Conditions of £250.00 + VAT (Non-Regulated Customers) and £300.00 Inc Vat (Regulated Customers) for services already provided. Please note the manufacturer may charge a separate cancellation fee.
Autograph Contracts is a trading style of Autograph Contracts Limited and is regulated by the FCA. You can verify this by checking the FCA Register on the website:http://www.fca.org.uk/register/ or contacting them on 0300 500 8082. Our firm reference number is 671066.
It is the aim of Autograph Contracts Ltd to provide a very high standard of service to every client. However, if you are unsatisfied with the service we have provided, please email sales@autographcontracts.co.uk detailing your complaint. It is important to us that all complaints or issues are resolved as quickly and as efficiently as possible, to the complete satisfaction of the client.
If you are a regulated customer and are not satisfied with our final response, you are able to take the matter further by contacting the Financial Ombudsman Service. This must be done within six months of Autograph’s Final Response.
Unresolved disputes can also be referred to the BVRLA using the contact details below. You can also check if your complaint is eligible and file a complaint by using the link below. Please note complaints need to be submitted to the BVRLA within 90 days of the final decision letter from the member.
https://www.bvrla.co.uk/consumer-advice/making-a-complaint-adr/complaint-eligibility.html
Alternatively, if you are unable to settle your complaint, please see the link below to the Financial Ombudsman which is a service to settle complaints between consumers and businesses.
https://www.financial-ombudsman.org.uk/